1. Introduction
Cloudworx Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage with our services. We comply with the UK GDPR and the Data Protection Act 2018.
2. Who We Are
Company: Cloudworx Limited
Registered address: Lumaneri House, Blythe Valley Park, Blythe Gate, Solihull, West Midlands, B90 8AH
Website: https://cloudworx-it.co.uk
Email: privacy@cloudworx-it.co.uk
Cloudworx IT provides managed IT support, cybersecurity, cloud services, and related technology solutions to UK businesses.
3. The Data We Collect
– Identity Data (name, job title, company information)
– Contact Data (email address, phone number, business address)
– Technical Data (IP address, browser type, operating system, device identifiers)
– Usage Data (how you use our website and services)
– Marketing & Communications Data (preferences for receiving marketing from us)
– Client Data (information provided to deliver support, e.g., service configurations, ticket details)
We do not intentionally collect special category data via our website.
4. How We Collect Your Data
– Directly from you (enquiries, quotes, contracts, tickets)
– Automatically via cookies/analytics when you visit our website
– From third parties (vendors, payment processors, partners) where needed for service delivery
5. How We Use Your Data
– Deliver and manage IT services and support
– Respond to enquiries and support requests
– Administer billing, payments, and contracts
– Send service or security notices
– Improve our website and services
– Send marketing communications where you have opted in
– Comply with legal/regulatory obligations
6. Legal Basis for Processing
– Contract (to provide our services)
– Legitimate interests (improving and securing services, reasonable B2B marketing)
– Consent (optional marketing, cookies where required)
– Legal obligation (where laws require processing)
7. Sharing Your Data
We may share personal data with trusted third parties including vendors and partners (e.g., Microsoft, ESET, Ubiquiti, Keeper Security), payment processors, and subcontractors/consultants assisting with service delivery. All third parties must protect your data and comply with UK law. We do not sell or rent personal data.
8. International Transfers
Where personal data is transferred outside the UK, we use appropriate safeguards (e.g., the UK’s IDTA or approved standard contractual clauses).
9. Data Security
We apply appropriate technical and organisational measures to protect personal data, including access controls, encryption, and secure storage.
10. Data Retention
We retain personal data only as long as necessary for the purposes collected and to meet legal/accounting requirements. When no longer needed, data is securely erased or anonymised.
11. Your Rights
Under UK GDPR you can request access, correction, erasure, restriction, and portability; object to certain processing; and withdraw consent where consent is the basis. To exercise rights, contact privacy@cloudworx-it.co.uk. You may also complain to the ICO (https://ico.org.uk).
12. Cookies and Analytics
We use cookies and similar technologies for functionality and analytics. You can control cookies in your browser settings. See our separate Cookie Policy for details.
13. Marketing
We send marketing updates only where permitted (e.g., with your consent). You can unsubscribe at any time via email link or by contacting us.
14. Changes to This Policy
We may update this policy periodically. The latest version will be available on our website. Significant changes may be notified by email or website notice.
15. Contact Us
Cloudworx Limited
Lumaneri House, Blythe Valley Park, Blythe Gate, Solihull, West Midlands, B90 8AH
privacy@cloudworx-it.co.uk · https://cloudworx-it.co.uk
© Cloudworx Limited