Privacy Policy

Cloudworx IT understands that your privacy is important and that you care about how your personal data is handled. We are committed to protecting your personal information and will only collect, store, and use it in a manner that aligns with legal requirements and your rights under data protection laws.

Who We Are

Cloudworx Limited.
Limited Company registered in England under company number 11334824

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📍 Registered Address:

Lumaneri House

Blythe Gate

Blythe Valley Park

Solihull

West Midlands B90 8AH

VAT Number: 318353114

What This Notice Covers

This Privacy Notice explains:

• How we collect, store, and use your personal data
• What your rights are under data protection laws
• How you can access or request changes to your personal data

What is Personal Data?

Personal data is any information that identifies an individual, either directly or indirectly. This includes:

• Basic details such as name, address, and contact details
• Business information like job title and company details
• Financial data such as payment details
• Online identifiers like IP addresses and device information

We outline exactly what data we collect in Part 5 of this notice.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

✔ Be informed – This Privacy Notice explains how we collect and use your data.
✔ Access your data – You can request to see the personal information we hold about you.
✔ Correct inaccuracies – If any of your personal data is incorrect or incomplete, you can ask us to update it.
✔ Request data deletion – You can request that we delete your personal data, where legally permissible.
✔ Restrict processing – You can ask us to stop using your data for certain activities.
✔ Object to processing – You can object to us using your data for specific purposes.
✔ Data portability – If your data is processed automatically, you can request a copy in a structured format.
✔ Challenge automated decision-making – If we use automated processing, you can request a human review of decisions affecting you.

To exercise your rights, please contact us using the details in Part 11. If you are dissatisfied with how we handle your data, you can file a complaint with the Information Commissioner’s Office (ICO).

What Personal Data Do We Collect?

We may collect the following data based on your relationship with us:

• Full name
• Business and personal address
• Email address
• Phone number
• Company name & job title
• Payment and billing information

The data we collect is necessary to provide IT services, maintain client accounts, and ensure compliance with legal and security obligations.

How We Use Your Personal Data

We process your data lawfully under GDPR guidelines. Our reasons for using your data include:

📌 Providing IT services – Managing your account, fulfilling contracts, and delivering technical support.
📌 Communicating with you – Handling enquiries, responding to support tickets, and sending service updates.
📌 Marketing (with your consent) – Sending emails about IT services, promotions, or events. You can unsubscribe anytime.
📌 Improving security – Monitoring for security threats and ensuring compliance with industry standards.

We do not sell your personal data to third parties.

How Long Do We Keep Your Data?

We only keep your data for as long as necessary to fulfill legal, contractual, and business obligations.

⏳ Your personal data will typically be retained for three months after the end of our service agreement unless a longer retention period is required for compliance or security purposes.

Where Do We Store & Transfer Your Data?

🔐 UK-Based Storage – The majority of personal data we handle is stored within the United Kingdom, ensuring full GDPR compliance.

🌍 US Transfers – In cases where data is transferred to the United States, we ensure it is protected under the EU-US Privacy Shield framework to maintain high data security standards.

Do We Share Your Personal Data?

We do not share your data with third parties unless:

• It is required by law (e.g., government requests, court orders).
• It is necessary to protect your security or business interests.
• You have given explicit consent to do so.

How Can You Access Your Data?

You have the right to request a copy of your personal data via a Subject Access Request (SAR). To make a request:

📩 Email us at: privacy@cloudworx-it.com
📞 Call us at: 0121 260 5022

📍 Write to us at: Cloudworx Limited, Lumaneri House, Blythe Gatem Blythe Valley Park, Solihull, B90 8AH

There is no charge for an SAR unless the request is excessive or repetitive. We will respond within 28 days unless additional time is needed due to complexity.

How Do We Keep Your Data Secure?

We employ industry-leading security measures to protect your data, including:

✔ Encryption & Secure Storage – Your data is encrypted and stored in secure data centers.
✔ Access Controls – Only authorized personnel have access to your information.
✔ Regular Security Audits – We continuously review and update security protocols.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in the law or improvements in our business practices. Any updates will be published at:

🔗 www.cloudworx-it.co.uk/privacy

For any privacy-related queries, feel free to contact us.

📩 Email: privacy@cloudworx-it.co.uk
📞 Phone: 0121 260 5022